Contact Us

FREE US SHIPPING | on every US order — no minimum | delivered in 3–10 business days

Contact

Contact Us

Questions about an order, a machine, a return, or which grinder fits the coffee you drink? Write to us below. A person reads every message and replies within 1 business day.

Email us
Best for order changes, returns and warranty claims. Include your order number.
Call us
Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. If we miss you, we call back the same day.
Mailing address
3508 Rhapsody St, St Cloud, FL 34772, USA
Support hours
Monday–Friday, 9:00 AM – 6:00 PM EST. Closed on US public holidays.
Reply time
Within 1 business day — usually within a few hours during business hours.

Use the form below

Fill in your name, email and message and press Send. Please include your order number (it starts with #) if your question is about an order we already shipped.

Before you write — these three pages answer most questions

Frequently asked questions
Shipping times, payments, returns, warranty and product recommendations.
Shipping policy
Free on every US order, delivery in 3–10 business days, carriers and tracking.
Return and Refund Policy
30 days, returns by mail, who pays the return shipping, refund timing.
Damaged or wrong item? Send a photo of the parcel and the item within 7 days of delivery to support@cremahome.shop and we ship a replacement free of charge — you do not pay the return shipping.
CremaHome — independent online store
3508 Rhapsody St, St Cloud, FL 34772, USA
Email: support@cremahome.shop
Phone: +1 (703) 456-4824
Monday–Friday, 9:00 AM – 6:00 PM EST (Eastern Time) · We reply to every message within 1 business day
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