FAQ

Orders placed before 2:00 PM EST on a business day are packed the same day; later orders and weekend orders are packed the next business day. Handling takes 1–2 business days and your parcel arrives in 3–10 business days from the day you order. You receive a tracking link by email as soon as the label is created.

Yes. Shipping is free on every US order, with no minimum order value and no handling fees. Full details: Shipping Policy.

Inside the United States only, including Alaska and Hawaii. We do not ship internationally and we do not deliver to PO boxes or freight forwarders.

UPS, FedEx or USPS, depending on the destination and the size of the parcel. The carrier and the tracking number are in your shipping confirmation email.

If the tracking has not updated for 7 consecutive days, email us the order number and we will reship the order or refund it — you choose.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay. All payments are processed by Shopify Payments; we never see or store your card number.

Yes, within 24 hours of ordering, as long as it has not been packed. Email us with the order number as soon as possible. After dispatch you can still return the parcel under our 30-day return policy.

Sales tax is calculated automatically at checkout based on the delivery address and is shown before you pay. The price you see at checkout is the final price.

Yes. The whole site runs on HTTPS and card data is entered in the payment provider's PCI-DSS Level 1 environment, never on our servers.

You have 30 days from the delivery date to return an unused item in its original packaging with all accessories. There is no restocking fee. Returns are accepted by mail only — see the Return and Refund Policy.

Email support@cremahome.shop with your order number and the reason. We reply within 1 business day with return instructions and the return address. Please do not send an item before you have those instructions.

The customer pays the return shipping, except when the item arrived damaged, the wrong item was sent, or the parcel never arrived — in those cases we pay and provide a prepaid label.

Once the returned item is received and inspected we refund the purchase price to the original payment method within 5 business days. Your bank may need an extra 3–5 business days to show the credit.

Send a photo of the item and the packaging within 7 days of delivery. We ship a replacement free of charge, or refund you in full if you prefer.

Yes — 12 months against manufacturing defects on machines and electrical items. The warranty covers defects, not normal wear, accidental damage or misuse. Keep your order confirmation as proof of purchase.

The Barista Pro 20-Bar is the right first machine for most people: it works with pre-ground coffee out of the box and with freshly ground coffee once you add a grinder. If you only drink filter coffee, the pour-over set is cheaper and simpler.

For espresso, yes — pre-ground coffee goes stale within minutes of grinding and it is the single biggest reason home espresso tastes sour or bitter. The Conical Burr Grinder has 40 settings, from Turkish-fine to French press.

Yes. Glass items ship in moulded foam inside a double-walled box. If anything arrives broken, send a photo within 7 days and we replace it at no cost.