Refund policy

Policy

Return and Refund Policy

Last updated: October 2026 · CremaHome, 3508 Rhapsody St, St Cloud, FL 34772, USA

1. RETURN WINDOW

You have 30 days from the delivery date to return an item. A return started on day 30 must reach us within 10 days of the request being approved.

2. CONDITION OF THE ITEM

To be eligible, the item must be unused, in the same condition you received it, with all original accessories, manuals, cables, descaler sachets and the original packaging. Items that have been used, damaged by the customer, or are missing accessories cannot be refunded.

3. HOW TO START A RETURN

Email support@cremahome.shop with your order number and the reason for the return. We reply within 1 business day with return instructions and the return address. Do not send an item before you have received those instructions. Returns are accepted by mail only — we do not accept returns in person or at a collection point.

4. RETURN ADDRESS

CremaHome Returns
3508 Rhapsody St, St Cloud, FL 34772, USA
United States

5. WHO PAYS RETURN SHIPPING

Return shipping is paid by the customer. There is no restocking fee. Exception — we pay the return shipping and provide a prepaid label when: a) the item arrived damaged,
b) the item never arrived, or
c) you received the wrong item.

6. REFUNDS

Once your return is received and inspected, we refund the purchase price to the original payment method within 5 business days. Your bank may need an additional 3–5 business days to show the credit. Shipping is free on every order, so there is no shipping charge to deduct from a refund; in the three cases listed in section 5 we also cover the cost of sending the item back.

7. ITEMS THAT CANNOT BE RETURNED

• Items returned used, washed or damaged by the customer
• Items missing accessories, manuals or the original packaging
• Items sent back more than 30 days after delivery
• Consumables and single-use items once opened

Nothing in our store is sold as final sale or non-returnable at the time of purchase.

8. DAMAGED, MISSING OR WRONG ITEM

Contact us within 7 days of delivery with your order number and a photo if the item is damaged. We ship a replacement free of charge or refund you in full, at your choice, and cover the return shipping.

9. CANCELLATIONS

Email support@cremahome.shop within 24 hours of ordering to cancel. If the order has not been dispatched, we cancel it and refund you in full. Once dispatched, a cancellation is handled as a return.

10. WARRANTY

Every machine and electrical item carries a 12-month limited warranty against manufacturing defects from the delivery date. Consumables and damage caused by drops, water or incorrect voltage are not covered. To claim, email support@cremahome.shop with your order number and a description of the fault.

11. STATUTORY RIGHTS

This policy is in addition to your statutory rights under applicable United States consumer law, which are not affected by it.

12. CONTACT

CremaHome — independent online store
3508 Rhapsody St, St Cloud, FL 34772, USA
Email: support@cremahome.shop
Phone: +1 (703) 456-4824
Support hours: Monday–Friday, 9:00 AM – 6:00 PM EST (Eastern Time)
We reply to every message within 1 business day.