Privacy policy

Policy

Privacy Policy

Last updated: October 2026 · CremaHome, 3508 Rhapsody St, St Cloud, FL 34772, USA

This policy explains what personal data CremaHome collects, why, who it is shared with, and how you can access or delete it. It applies to cremahome.shop and to orders placed through it.

1. WHO IS RESPONSIBLE FOR YOUR DATA

CremaHome — independent online store
3508 Rhapsody St, St Cloud, FL 34772, USA
Email: support@cremahome.shop
Phone: +1 (703) 456-4824

2. WHAT WE COLLECT

• Name, shipping and billing address, email address, phone number
• Order contents, order history and payment confirmation (never card numbers)
• Messages you send us by email or through the contact form
• Technical data: browser type, device, approximate location derived from IP, pages visited
• Cookies: cart session, language and currency, and anonymous analytics

3. PAYMENT DATA

Card payments are processed by Shopify Payments and our payment providers (for example PayPal). Card numbers are entered in the provider's PCI-DSS Level 1 environment. CremaHome does not see or store card numbers, CVV codes or full payment credentials.

4. WHY WE USE YOUR DATA

• To process, pack and deliver your order and to send order and shipping notifications
• To handle returns, refunds and warranty claims
• To answer your questions and provide customer support
• To detect and prevent fraud and abuse
• To keep accounting and tax records required by law
• To improve the store using aggregated, non-identifying analytics

5. COOKIES

We use strictly necessary cookies for the cart and checkout session, and analytics cookies to understand which pages are used. You can block or delete cookies in your browser settings; the cart and checkout may stop working if you block strictly necessary cookies.

6. WHO WE SHARE DATA WITH

• Shopify (e-commerce platform and hosting)
• Payment providers (Shopify Payments, PayPal and card networks)
• Shipping carriers (UPS, FedEx, USPS) — name, address and phone only, to deliver the parcel
• Service providers that host our email and analytics

We never sell or rent personal data, and we do not share data for third-party advertising.

7. INTERNATIONAL TRANSFERS

Our platform and processors may store data in the United States and other countries. Where required, transfers rely on standard contractual clauses.

8. HOW LONG WE KEEP DATA

Order records are kept as long as required by US tax and accounting law. Marketing data is kept until you unsubscribe. Analytics data is kept in aggregate form. Support emails are kept for 24 months.

9. YOUR RIGHTS — GDPR AND CCPA

Depending on where you live you may request: access to your data, correction, deletion, a portable copy, restriction of processing, or objection to processing. California residents may opt out of the sale or sharing of personal information using the "Your Privacy Choices" link in our main menu. To exercise any right, email support@cremahome.shop. We respond within 30 days and never charge a fee. We will never discriminate against you for exercising these rights.

10. SECURITY

The site runs on HTTPS. Access to order data is limited to the people who need it to run the store. No system is perfect; if a breach affects your data we will notify affected customers and the authorities as required by law.

11. CHILDREN

Our store is not directed at children under 16 and we do not knowingly collect their data.

12. CHANGES

We may update this policy. The "Last updated" date at the top changes when we do, and material changes are announced on the store.

13. CONTACT

CremaHome — independent online store
3508 Rhapsody St, St Cloud, FL 34772, USA
Email: support@cremahome.shop
Phone: +1 (703) 456-4824
Support hours: Monday–Friday, 9:00 AM – 6:00 PM EST (Eastern Time)